POSITION: MS Dynamics BC Consultant
LOCATION: Somerset West, Cape Town
REPORTS TO: Financial Director

Purpose:  The company is hight reliant on its data to make sound business decisions.  This position serves a critical function in managing the data of the business,
resolving system issues, managing relationships with external system providers, drive data insights through reporting such as
Power BI and assist the business in interpreting the data to make the best possible business decisions.

Minimum Requirements:
B. Com Data Science, Information Technology or related qualification
               
Roles  Responsibilities

A. Systems Administrator (60%)
Quality Assurance

• Perform regular audits and quality checks to ensure data accuracy and integrity. Implement protocols for data validation and verification to maintain data quality standards.
• Address any discrepancies or errors promptly to prevent downstream issues.

Documentation      

• Maintain thorough documentation of systems, processes, and project-related activities.
• Create user manuals, training materials, and standard operating procedures (SOPs) as needed.
• Ensure documentation is kept up-to-date and accessible to relevant stakeholders

System champion of ERP System

• Provide timely technical support and troubleshooting assistance to end-users, resolving software issues to minimize downtime and maintain productivity.
• Train new employees on the use of the ERP system as required for their role.

System Monitoring              

• Monitor system performance, reliability, and availability, proactively identifying and    resolving issues to prevent service disruptions and optimize performance.

B. Business analysis (20%)
Process Improvement       

• Identify opportunities for process optimisation and automation to enhance productivity and efficiency.
• Implement changes and monitor their impact on business operations.
• Continuously evaluate and refine processes to adapt to evolving business needs.

 Data Analysis and Insights

• Conduct thorough data analysis to uncover patterns, trends, and anomalies.
• Utilise statistical methods and predictive modelling techniques to generate actionable insights.

Power BI Proficiency

• Create dynamic and interactive reports using Power BI to visualize data trends and insights.
• Develop dashboards and KPIs to track key business metrics and performance indicators.

Risk Management

• Identify potential risks and vulnerabilities in systems and processes.
• Work with external service providers to ensure that risk mitigation strategies are in place to minimise the impact of potential threats.
• Work with external service providers to ensure that monitor of system for security breaches takes place and appropriate action is taken to address any incidents.

C. Project management of process flows within ERP and other software systems (20%)

• Operational Business Process Efficiency Planning
• Facilitate collaboration between departments to optimise business processes and improve operational efficiency
• Develop project plans, timelines, and budgets, around such efficiency improvement projects.
• Collaborate with management to allocate resources and assign tasks for such projects.
• Hold stakeholders accountable for delivery.
• Maintain open and transparent communication with stakeholders, providing regular updates on project progress, risks, and issues.

EXPERIENCE

• At least 5 years’ experience in a similar role.
• Experience in the fruit industry is highly advantageous

Behavioural Competencies & Description

Planning/ Organising

• Excellent planning and coordinating skills.
• Structures work logically, efficiently and executes accordingly.
• Must be able to identify priority of tasks that will achieve desired results and ensures that these are completed.
• Able to identify inefficiencies and actively work towards overcoming these.

Teamwork and professional relations

• Maintains sound professional relationships amidst diversity.
• Contributes efficiently and effectively to collective goals .
• Shares information in a timely manner.
• Able to build bridges across departments to influence good team interaction and increase efficiency.

Communication Skills

• Ability to actively listen, seek information, and ask questions to ensure the understanding of underlying concerns and needs of others.
• Assertive, however not aggressive.
• Clear and concise written and verbal communication.

Client Orientated (internal & external)

• Understands and satisfies client needs at all time.
• Delivers excellent client service.
• Takes full responsibility & accountability for all client matters including delegated tasks.

Adaptability/flexibility

• Responds positively to change.
• Shows flexibility in working situations.
• Highly resilient in a fast-paced, change prone environment.
• Embraces technology and has a strong interest in new technology systems

Action orientated

• Displays high energy levels.
• Takes prompt action & sees tasks through to completion.
• Persists in efforts to achieve goals.

Problem Solving/Decision making

• Proactively identifies potential problems, establishes the root cause and plans prompt resolution thereof.
• Considers wider consequences of decisions.
• Gathers and analyses information to find creative solutions.
• Consults stakeholders who are impacted by important decisions to reach best possible outcomes.

People and process management

• Able to obtain buy-in from others to work towards a common goal.
• Proven leadership skills, including holding others (external as well as internal stakeholders) accountable for agreed-upon goals.
• Ability to establish and implement logical operational processes that create greater efficiency.

SOFTWARE COMPETENCIES & KNOWLEDGE LEVEL

• Microsoft Dynamics                                                               Advanced and Essential
• Power BI or other data visualisation tools                             Advanced and Essential
• LINC ERP System                                                                 Advanced and highly advantageous
• MS Excel                                                                               Advanced
• MS Word                                                                                Intermediate
• MS Powerpoint                                                                      Intermediate
• MS Teams                                                                              Intermediate