POSITION: IT Technician
LOCATION: Parow
REPORTING TO: IT Manager

PURPOSE OF JOB
The main purpose of this role is to ensure that the internal end-users are supported as well as the Installation.and maintenance of company hardware, software, networks, and infrastructure to ensure business. sustainability and good end-user experience.

KEY PERFORMANCE AREAS

• To set up and manage user accounts and permissions to consent access to a network.
• Setting up the Organization’s computer system to meet specific business requirements.
• Monitoring day to day computer performance.
• Update and maintain the computer inventory and equipment.
• Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, Printer, AV systems.
• connections.
• Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
• Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
• Resolve hardware and network connectivity issues.
• Assist in technical upgrading and maintaining of entire desktop systems.
• Support in testing and deployment of new applications and systems.
• Manage Office 365 services such as OneDrive, Microsoft Teams, Outlook etc.

QUALIFICATIONS, COMPETENCIES AND SKILLS

• Matric
• Microsoft Certifications, CompTIA A+, CompTIA N+
• 5+ years’ experience as a Desktop Support Technician, Network Support Technician, Systems
• Administrator, or similar role
• Have a good understanding of Office 365 and its applications and be able to communicate with knowledge and confidence to clients about our products and how they have been implemented.
• Experience with Microsoft Windows desktop operating systems and desktop software installation, troubleshooting, support & maintenance
• Experience with Microsoft 365 tenants & associated management & support
• Networking knowledge of TCP/IP, DHCP, DNS, SNMP, SMTP, FTP, HTTP, HTTPS.
• Network security administration experience
• Ability to Install, maintain, optimize, and configure software, including Windows operating systems and settings.
• Good communication skill and ability to liaise across all levels of the organization.
• Ability to work independently and as part of team.
• Ability to work overtime as operationally required.
• Driver’s license Code B

• Ticketing Systems
• Setting up servers
• Networking – Switches
• AZURE AD
• Firewalls
• Setting up printers and support
• HP Printers
• FortiGate
• IT Support
• CompTIA A+
• CompTIA N+