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Microsoft Dynamics BC Software Support Specialist
Somerset West, Western CapePOSITION: Microsoft Dynamics BC Software Support Specialist
LOCATION: Somerset West, Western Cape (Hybrid – 2 days at office)
DURATION: 12 Months Contract
Job Summary:
A Group Management Company is seeking an experienced
Microsoft Dynamics BC Software Support Specialist to join
their in-house team. This role involves providing comprehensive
support for Microsoft Dynamics 365 Business Central and optimising
processes to meet the needs of the business.
As a key member of the IT and operations team, you will collaborate
with internal stakeholders to ensure the smooth functioning of our ERP
systems and lead the migration project while offering ongoing support to end-users.
Key Responsibilities:
LOCATION: Somerset West, Western Cape (Hybrid – 2 days at office)
DURATION: 12 Months Contract
Job Summary:
A Group Management Company is seeking an experienced
Microsoft Dynamics BC Software Support Specialist to join
their in-house team. This role involves providing comprehensive
support for Microsoft Dynamics 365 Business Central and optimising
processes to meet the needs of the business.
As a key member of the IT and operations team, you will collaborate
with internal stakeholders to ensure the smooth functioning of our ERP
systems and lead the migration project while offering ongoing support to end-users.
Key Responsibilities:
- System Support and Maintenance:
- Provide day-to-day support for Business Central, troubleshooting and resolving issues promptly.
- Monitor system performance and ensure BC remains secure, reliable, and up to date.
- Maintain documentation of configurations, customizations, and procedures.
- Liaise with third-party vendors and consultants for additional technical support when required.
- Project Management:
- Plan, manage, and oversee the “on-prem” BC -to-BC “cloud” migration project, including scope, timeline, resources, and budget.
- Prepare and maintain project documentation, including project plans, risk assessments, and status reports.
- Identify potential risks and develop mitigation strategies to ensure the success of the migration project.
- Work closely with internal teams and external consultants to ensure deliverables are met.
- Training and End-User Support:
- Provide training and support to internal teams to ensure smooth adoption of Business Central.
- Act as the go-to expert for ERP-related queries, offering proactive and reactive support.
- Conduct workshops and create user manuals to empower end-users.
- Process Optimization and Reporting:
- Analyse and optimize business processes to maximize the capabilities of Business Central.
- Design and implement reporting tools, dashboards, and analytics to provide actionable insights for stakeholders.
- Ensure compliance with industry standards, property management requirements, and regulatory guidelines.
- Technical Expertise:
- Strong understanding of ERP modules, particularly those related to finance and supply chain processes.
- Familiarity with data migration tools and techniques.
- Experience customizing BC for specific business needs.
- Support and Troubleshooting Skills:
- Hands-on experience in providing application support for ERP systems, resolving issues promptly and effectively.
- Strong understanding of system integration and data workflows.
- Ability to identify and troubleshoot technical issues related to BC systems and propose solutions.
- Communication and Collaboration:
- Strong interpersonal and communication skills to work effectively with stakeholders across departments.
- Ability to explain complex technical concepts to non-technical users.
- Proven ability to collaborate with internal teams and external vendors.
- Microsoft Dynamics Business Central certifications.
- Familiarity with SQL, Power BI, or other reporting and analytics tools.
- Bachelor's degree in IT, Business Administration, or a related field would be ideal, but not essential