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Training and Change Manager (Contract - 6 Months)
Gaborone, GaboronePosition: Training and Change Manager
Location: Botswana
Salary: Negotiable
Position Overview
The Change Management Lead will establish and drive the company's digital transformation initiatives through effective training and change management programs. This role will build the foundation for sustainable technology adoption across the organization, leading change management efforts for major implementations including Dynamics 365 F&O and new POS solutions across multiple countries. The position combines business analysis, training leadership, and change management to ensure successful technology adoption at scale.
Key Responsibilities
Change Strategy & Implementation
Location: Botswana
Salary: Negotiable
Position Overview
The Change Management Lead will establish and drive the company's digital transformation initiatives through effective training and change management programs. This role will build the foundation for sustainable technology adoption across the organization, leading change management efforts for major implementations including Dynamics 365 F&O and new POS solutions across multiple countries. The position combines business analysis, training leadership, and change management to ensure successful technology adoption at scale.
Key Responsibilities
Change Strategy & Implementation
- Develop and implement comprehensive change management strategies from the ground up
- Establish change management methodologies and frameworks appropriate for the organization
- Create and implement change readiness assessment processes
- Build and execute cultural transformation initiatives to support digital adoption
- Develop metrics and tracking mechanisms for measuring change effectiveness
- Establish training methodologies and standards for the organization
- Build and lead a team of trainers/change managers across multiple countries
- Develop comprehensive training programs for new technology implementations
- Create training materials and documentation standards
- Implement training effectiveness measurement systems
- Design and execute multi-lingual training programs
- Participate in requirements gathering sessions, representing end-user perspectives
- Document business processes and identify improvement opportunities
- Contribute to solution design from a user adoption perspective
- Create user documentation and standard operating procedures
- Establish processes for ongoing requirements gathering and refinement
- Lead User Acceptance Testing (UAT) initiatives
- Manage GO LIVE support teams and activities
- Coordinate with project teams to ensure change management alignment
- Establish and implement post-implementation support processes
- Drive adoption through targeted interventions and support programs
- Build relationships with store operations teams across countries
- Develop and implement stakeholder engagement frameworks
- Create communication strategies for various stakeholder groups
- Establish feedback mechanisms for continuous improvement
- Lead resistance management initiatives
- Bachelor's degree in Business, Information Technology, or related field
- Minimum 5 years experience in change management/training roles
- Proven experience in retail operations and technology implementations
- Experience leading multi-country training initiatives
- Understanding of both waterfall and agile project methodologies
- Strong knowledge of adult learning principles
- Experience with ERP implementations
- Experience with:
- Dynamics 365 F&O implementations
- POS system implementations
- Digital learning platforms
- Multi-cultural training programs
- Retail industry experience
- Change management certification (PROSCI, ACMP, etc.)
- Project management certification (PMP, PRINCE2)
- Leadership and team building
- Strategic thinking and planning
- Communication and presentation skills
- Stakeholder management
- Problem-solving and adaptability
- Training and facilitation
- Cross-cultural awareness
- Process analysis and documentation
- Strong understanding of retail operations and processes
- Experience building change management practices from scratch
- Ability to work effectively in dynamic, fast-paced environments
- Excellent documentation and technical writing skills
- Willingness to travel to different countries as required
- Strong program development and execution skills
- Experience measuring and tracking adoption metrics