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MS Dynamics CRM/CE Consultant (Intermediate – Senior)
Johannesburg, GautengPOSITION: MS Dynamics CRM/CE Consultant (Intermediate – Senior)
LOCATION: Sandton (Hybrid)
Overview:
A Microsoft partner, one of SA’s key players in the MS Dynamics CRM sector delivering solutions in a local and international capacity, is seeking a Dynamics 365 CRM/CE Consultant to design, implement, and optimize CRM solutions that drive customer engagement and streamline business processes. This role is ideal for someone with deep hands-on experience in Microsoft Dynamics 365 CE/CRM and a passion for solving complex challenges alongside cross-functional teams.
Key Responsibilities:
Requirements:
LOCATION: Sandton (Hybrid)
Overview:
A Microsoft partner, one of SA’s key players in the MS Dynamics CRM sector delivering solutions in a local and international capacity, is seeking a Dynamics 365 CRM/CE Consultant to design, implement, and optimize CRM solutions that drive customer engagement and streamline business processes. This role is ideal for someone with deep hands-on experience in Microsoft Dynamics 365 CE/CRM and a passion for solving complex challenges alongside cross-functional teams.
Key Responsibilities:
- Lead the end-to-end design and delivery of CRM solutions using Dynamics 365 Customer Engagement.
- Configure and customize key modules such as Sales, Customer Service, Marketing, and Field Service.
- Build and refine workflows, plugins, Power Automate flows, and tailor-made apps.
- Integrate Dynamics 365 with ERP systems and third-party applications.
- Translate business needs into functional and technical designs through direct collaboration with stakeholders.
- Handle data migration, manage system upgrades, and optimize CRM performance.
- Ensure all CRM solutions meet compliance standards for security, data governance, and regulations.
- Provide technical support, resolve issues, and act as a go-to resource for Dynamics 365 users.
- Stay current with updates and new features across the Microsoft Dynamics and Power Platform ecosystem.
- Mentor junior consultants and contribute to team development.
Requirements:
- A degree in Computer Science, IT, or a related field.
- Microsoft certifications in Dynamics 365 CE or Power Platform are highly valued.
- 4+ years of solid, hands-on experience with Dynamics 365 CRM (Customer Engagement).
- Strong working knowledge of the Power Platform—Power Apps etc.
- Skilled in customizing forms, entities, business rules, workflows, and managing security roles.
- Proficient in C#, JavaScript, .NET, and SQL Server.
- Experience with APIs and integrating D365 with other systems.
- Comfortable working in Agile environments.
- Excellent communicator and natural problem-solver.