POSITION: Business Systems Support Engineer
LOCATION: Boksburg

Purpose
To provide support on IT Business Systems and to establish proper functioning of all business system software.

Major Challenges

• Headcount in the business analyst environment
• Scarce resources to fit into the company culture and to retain/remain with the company for a long-term
• Working with a team that is still under development to learn the business processes and technical skills to meet business needs

Problem Solving

• Problems are highly varied, complex, and often non-recurring; require novel and creative approaches to resolution. New concepts and approaches may have to be developed

 Decision Making

• Decisions have major implications on the management and operations of an area within a department. Job may contribute to important strategy, operational and business decisions that affect the department.

Planning Cycle

• Short term Planning (up to 6 months) – Work related linked to day-to-day operations
• Medium Term Planning (up to 2 years) – Implement projects
• Long Term Planning - Input to systems support management

Key Performance Area

1. Application Management Area (AX 2009 & D365 FO)

Performance Outputs

• Prepare, test, and maintain system operating procedures for business system.
• Schedule and execute daily, weekly monthly and year-end system procedures (e.g. parts updating).
• Implement automated business procedures/runs as far as possible.
• Perform housekeeping maintenance to ensure optimal utilization of systems.
• Take corrective action/s in case of system failure.
• Engage with relevant third parties to assist in system support.
• Troubleshooting and problem diagnoses as and when arises. Escalate complex issues and requests to 3rd party vendor for resolution.

Success Indicators /Min Standards

• System uptime
• System procedures done timeously
• Effective maintenance of systems
• Good housekeeping
• Prevent data loss
• Data retrieval
• Effective trouble shooting – solve root causes

2.Security / Access Control
Performance Outputs

• Control and maintain user access controls.
• Review of user access and user restrictions as and when required.
• Proper maintenance of profiles.
• Adhere to company policy regarding confidentiality of data.

Success Indicators /Min Standards

• Review of user access and user restrictions as and when required.
• Proper maintenance of profiles.
• Security of documentation.
• Adherence to company policies.

3.Business System Enhancement
Performance Outputs

• Suggest, design, configure system changes.
• Design functional changes to improve the business system/s.
• Ensure proper functioning of business systems programs.

Success Indicators /Min Standards

• Design functional changes to improve the business system/s.
• Enhancement of existing systems.
• Functioning of business systems Adhere to schedules.
• Effective software upgrades.

4.Application Implementations
Performance Outputs

• Support the implementation life cycle of all applications.
• Analyse requirements for solutions as and when required.
• Design, implement solution, and provide post implementation support on all applications.

Success Indicators /Min Standards

• Effective implementation of life cycles.
• Solutions found timeously.
• Support provided.

5. Coaching
Performance outputs

• Provide coaching and training to team members to improve the departmental performance level.

Success Indicators /Min Standards

• Achievement of annual targets.
• Development of business systems support team members.

6.Organisational Culture and Values
Performance outputs

• Ensure the Kenkijin philosophy, values, principles, and behaviours are promoted and established through the business unit

• Comply with HR and company policies and procedures as well as legislation and current labour agreements.

Success Indicators /Min Standards

• Kenkijin audit results.

7.Ad Hoc Duties
Performance outputs

• Perform any reasonable request as requested by any person within the company within a reasonable time.

Success Indicators /Min Standards

• Accuracy of duties performed.
• Favourable feedback form internal customers.

QUALIFICATIONS
Title                                                     Area                                                                                     NQF Level
Grade 12                                        Matric                                                                                  4
Certificate                                      Information Technology                                                        6
Certificate                                      MS SQL                                                                             
Certificate                                      Dynamics AX and D365 FO                                                 4
Degree                                          Information Systems or                                                        7
                                                      Finance background or Equivalent

PHYSICAL / LEGAL REQUIREMENTS

• Fit for duty.
• No criminal record.
• Fit for travel (Yellow fewer).
• Valid passport.

EXPERIENCE                                                                                                                 PERIOD/YEARS

• IT Business Systems Support.                                                                                4                            
• Enterprise Resource Planning implementation.                                                      4
• Project Management.                                                                                              2

KNOWLEDGE, SKILLS AND COMPETENCIES
Driving Licences

• Code B

Computer Literacy

• Microsoft Office Suite

Minimum Supervisory / Managerial

• Interpersonal skills.
• Essential / Minimum.
• Project Management skills.
• Essential / Minimum.
• Coaching skills.
• Essential / Minimum.
• Problem resolution skills.

Functional / Technical

• Knowledge of Business Systems products, Dynamics AX and D365 FO.
• Basic networking skills.
• Trouble shooting and problem diagnoses.
• Database Knowledge, especially SQL.
• MS Office, especially MS Word and MS Excel.
• Communication Skills.
• Basic Financial Knowledge.
• Basic Supply Chain Knowledge.