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National Collections Manager

  • Glenwood, Gauteng
POSITION: National Collections Manager

Location: Glenwood Durban

Branches : Durban, Richards Bay, Port Elizabeth and Cape Town (National)

Role Overview
  • The National Collections Manager will be responsible for leading and managing the company's national accounts receivable and collection’s function.
  • The successful candidate will oversee collections, credit control, debtor management, and financial reporting while driving cash flow improvement and maintaining strong customer relationships.
  • This role also requires responsibility for verifying the gain and loss entries within the ERP, commission schedules, rebate calculations, and the consolidation of customer account information from multiple ERP systems to produce accurate financial statements and reports.

Key Responsibilities
  • Lead and manage the national collections and credit control function.
  • Develop and implement effective collections strategies to reduce debtor days and improve cash flow.
  • Monitor and manage the national debtor’s book, ensuring timely collection of outstanding accounts.
  • Perform gain and loss calculations and provide financial analysis to support management decision-making.
  • Prepare, calculate, and manage customer and supplier commission schedules.
  • Calculate, reconcile, and administer customer rebate schedules and rebate agreements.
  • Review customer account profitability and ensure all rebates, commissions, and credits are accurately processed.
  • Prepare and reconcile consolidated customer statements by extracting and combining data from two separate ERP systems using advanced Microsoft Excel.
  • Stitch together customer account information from multiple sources to produce accurate consolidated statements and reconciliations.
  • Reconcile complex customer accounts and resolve account queries promptly.
  • Produce weekly and monthly debtor, collections, and financial performance reports.
  • Liaise closely with Sales, Finance, and Operations to resolve account issues and improve collections performance.
  • Manage escalated accounts and negotiate payment arrangements where necessary.
  • Ensure compliance with company credit policies and internal financial controls.
  • Identify opportunities to improve collections processes and financial reporting.
Minimum Requirements
  • Bachelor's degree or diploma in Finance, Accounting, Business Management, or a related field.
  • Minimum of 5 to 8 years’ experience in credit control, accounts receivable, or collections, with at least 3 years in a management role.
  • Strong knowledge of accounts receivable, credit management, reconciliations, and collections.
  • Proven experience performing gain and loss calculations, commission schedules, rebate calculations, and financial reconciliations.
  • Advanced Microsoft Excel skills with functions such as PivotTables, XLOOKUP/VLOOKUP, SUMIFS, or similar tools.
  • Experience working with multiple ERP/accounting systems and integrating financial data across platforms.
  • Strong analytical and problem-solving abilities.
  • Experience in wholesale, distribution, shipping, logistics, or a related industry would be advantageous.

Key Competencies
  • Excellent communication and interpersonal skills, with the ability to engage professionally with customers, management, and internal departments.
  • Strong negotiation and conflict resolution skills.
  • Excellent leadership and team management abilities.
  • High level of accuracy and attention to detail.
  • Strong analytical and financial acumen.
  • Advanced Excel and reporting capabilities.
  • Ability to prioritize workload and meet deadlines in a fast-paced environment.
  • Results-driven with a strong focus on improving cash flow and customer relationships.