View job listing
Apply to IT Support Technician
POSITION: IT Support Technician
LOCATION: Parow
PURPOSE OF JOB
The main purpose of this role is to ensure that the internal end-users are supported as well
as the Installation and maintenance of company hardware, software, networks, and infrastructure
to ensure business sustainability and good end-user experience.
KEY PERFORMANCE AREAS
QUALIFICATIONS, COMPETENCIES AND SKILLS
LOCATION: Parow
PURPOSE OF JOB
The main purpose of this role is to ensure that the internal end-users are supported as well
as the Installation and maintenance of company hardware, software, networks, and infrastructure
to ensure business sustainability and good end-user experience.
KEY PERFORMANCE AREAS
- To set up and manage user accounts and permissions to consent access to a network.
- Setting up the Organization’s computer system to meet specific business requirements.
- Monitoring day to day computer performance.
- Update and maintain the computer inventory and equipment.
- Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, Printer, AV systems connections.
- Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
- Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
- Resolve hardware and network connectivity issues.
- Assist in technical upgrading and maintaining of entire desktop systems.
- Support in testing and deployment of new applications and systems.
- Manage Office 365 services such as OneDrive, Microsoft Teams, Outlook etc.
QUALIFICATIONS, COMPETENCIES AND SKILLS
- Matric
- Microsoft Certifications, CompTIA A+, CompTIA N+
- 5+ years’ experience as a Desktop Support Technician, Network Support Technician, Systems Administrator, or similar role
- Have a good understanding of Office 365 and its applications and be able to communicate with knowledge and confidence to clients about our products and how they have been implemented.
- Experience with Microsoft Windows desktop operating systems and desktop software installation, troubleshooting, support & maintenance
- Experience with Microsoft 365 tenants & associated management & support
- Networking knowledge of TCP/IP, DHCP, DNS, SNMP, SMTP, FTP, HTTP, HTTPS.
- Network security administration experience.
- Ability to Install, maintain, optimize, and configure software, including Windows operating systems and settings.
- Good communication skill and ability to liaise across all levels of the organization.
- Ability to work independently and as part of team.