Senior Debtors Clerk

POSITION: Senior Debtors Clerk
LOCATION: Midrand
REPORTING TO: Group Debtors Manager

ROLE DESCRIPTION
Collection and Management of Debtors Book

KEY PERFORMANCE AREAS
Financial         

• Ensure contact is made with customers on your book and outstanding amounts are collected.
• Achieve monthly target of 70% of book value and reducing DSO days.
• Collect outstanding money within the terms granted and flag any late payments to the management and business by first week of new month to avoid further again.
• Cash Forecasting of payments due per balance on Debtors book.
• Ensure that client trades within the credit limits granted (CGIC or internal) and escalate to management where higher limits are required.
• Ensure that all credit and queries are dealt with timeously so that set targets are met.
• Maintaining Debtors data and ensuring accuracy and consistency in information on Great Plains System.
• Maintain confidentiality.
• Comments on outstanding invoices should be updated at all times so that when management extracts a detailed debtors age, they should have the latest feedback.
• Weekly meetings are to be held with Business Unit Managers and Account Managers.
• Regular client visits in person
• Effective decision-making skills.
• Effective verbal and listening communication skills.
• Effective written communication skills.
• Time management skills.
• Understand POPIA/FICA requirements.
• Experience in working with CGIC (Credit Guarantee Insurance Corporation)

Customers

• All statements and invoices are to be sent out by the 1st week of every month and ensure that a Debtors Age is sent weekly, and meetings are held with Business Unit Managers & Account Managers to discuss queries and resolutions, with appropriate feedback thereafter.
• In accordance with our Standard Operating Procedure, improve your collection process and build relationships with your Business Unit Managers & Account Managers, or customers and ensure payment within the terms and visit customers to understand their requirements and build relationships.
• Regular face to face meetings with your customers.

People Management / People Development

• Check that all necessary information and documentation is completed for credit to be granted and educate the internal and external customers on the criteria for credit to be approved. 
• Bridge the gap between colleagues and departments and build team spirit to ensure your collection processes are met each month and establish teamwork and assist in meeting group targets set out by management.

QUALIFICATION AND EXPERIENCE
Required Qualification:
Minimum Qualification:

• Matric Certificate/Credit Management

Relevant Experience:

• Over 5 years’ experience in a related environment.
• Experience in working on SAGE X3 would be preferable but is not a pre-requisite.

Relevant Experience Areas:

• Escalation of issues to the BU manager and senior management.
• Collection from debtors per terms granted or latest within a 45-day period.
• Queries must be discussed and escalated to the relevant account manager.
• Weekly meetings with BU managers and sales account managers to highlight problematic accounts which require escalation and resolution.
• Follow-up payments through escalations to all levels of a company for payment to be affected.
• Ensure that you respond to Group Debtors Manager and provide relevant feedback at all times.

CORE COMPETENCIES
FUNCTIONAL COMPETENCIES

• Independent
• Reliable
• Punctual
• Attention to detail

BEHAVIOURAL / LEADERSHIP COMPETENCIES

• Integrity
• Teamwork
• Networking / Building relationships
• Continuous learning and improvement

INDUSTRY RELATED COMPETENCIES

• Meticulous and Systematic
• Good communication and writing skills
• Good Microsoft Office skills (Excel, Word
• Meticulous and Systematic

BUSINESS / PROFESSIONAL COMPETENCIES

• Customer Service Orientation
• Service Management