Position: Finance System Specialist Location: Foreshore, Cape Town Salary: R480k-R600k pa plus benefits
The position of Finance Systems Specialist is responsible for providing end-user support for all company’s financial systems.
Troubleshooting, testing, and monitoring modules and integrations and assisting in resolving production issues.
Delivering online training and documentation to users.
Gathering and translating user requirements into enhancement strategies and then developing solutions.
As a member of the Corporate Finance and Systems Team, this role identifies system data, hardware or software components required to meet user needs, develops guidelines for implementing secure systems for employees, and is responsible for oversight of all the financial and administrative systems (i.e. Navigator, Replicon, etc.) and acts as the super-user for all these systems.
The role of Finance System Specialist designs all relevant training material and tools and leads the training of all company staff on the financial and administrative systems.
The position supports both the Finance Manager (CFAS) and the Finance Manager (General Accounting) with the design and implementation of business processes across all units of the organisation with direct interface at both Head Office and Country level.
The position reports to the Finance Manager, is based at the company Head Office in Cape Town with opportunities for occasional travel.
Qualifications and Experience:
Recognized 3 year Financial/Administration Degree/Diploma
At least 5-8 years working experience of which at least 5 years were spent providing technical support on financial systems and delivering end user training
Experience working in low resource countries and across multiple countries
NGO experience preferred
Sound technical acumen
Proactive, solution-oriented approach
Excellent communication and interpersonal skills with the ability to pass on information clearly to users and decision makers
Ability to work under high pressure, meet deadlines, monitor and follow-up on pending matters with minimum supervision
Ability to manage competing tasks; ability to prioritize and produce a high level of output consistently while working independently and/or within a team
Ability to train and facilitate different levels of staff on accounting and administrative systems and processes
Ability to work in a multi-cultural environment
Proven superior knowledge and experience of computerized systems, preferably with accounting packages and advanced Excel skills
Ability to rationalise work, apply advanced systems to simplify work and negotiate systems improvements and propose solutions.
May be required to travel locally and or internationally and work ad hoc overtime depending on deadlines.
Liaise across all levels of the organisation and provide technical support and training to users across all job levels and country platforms.
Liaise with external and internal stakeholders i.e. vendors, customers.
Key Performance Areas: 1. Manage financial and administrative systems (Navision Serenic, Replicon, Adaptive, Jet, Sage etc) (50%)
Manage system access including creation of new users and deactivation of users as required.
Supervise and implement the super user function of all Finance and Administration systems, troubleshoot and resolve system related issues with software, functionality or user access.
Gather customer requirements, clarify user requests to identify the underlying business need, explore potential solutions and make recommendations. Translates approved recommendations into enhancement strategies for the financials modules and systems.
Manage relationships with service providers to ensure adequate support is received and that costs are reasonable.
Participate in projects to gather user requirements, design, configure, test and implement enhancements on systems.
Responsible for the maintenance of systems descriptions and documentation for internal control and audit requirements.
Monitor system performance and usage to maintain reliability and security. Monitors and analyzes system data and process integrity and identifies issues for escalation and resolution.
Responsible for software releases, upgrades, fixes with consultants and users as required. Reviews test cases to validate system testing for integrations to the financials modules.
Accountable for the response to, tracking and resolution of all finance and administrations system incidents via an internal ticketing system.
Advise and recommend new features or changes to systems or processes based on user feedback. design, implement and rollout these recommendations to all users.
Understand user roles, responsibilities and cross-functional impact in the system.
Support the finance department in conceptualising and designing appropriate reports using JET Reports and/or other reporting tools.
2. Capacity Building and Support to users (30%)
Responsible for the training of end users on the finance and administration systems using both in-person and online methodologies for learning.
Responsible for the development and maintenance of user documentation and all training tools for users.
Work with end-users and managers to identify solutions that meet their business requirements.
Responsible for the support and communication to users regarding system functionality.
Provide support to the finance team in closing the accounts of Head Office and Country Offices.
Responsible for the systems training and capacity building of all company’s finance teams globally.
Responsible for the provision of training to non-finance staff on finance systems and processes.
Responsible for the e monthly global finance capacity building meetings
3. Process support (20%)
Manage the monthly timesheet process for Head Office and liaise with country offices to ensure timesheets are processed and approved on time.
Creates and runs monthly FX revaluation on NAV and update exchange rates for all currencies.
Work with IT department to manage financial servers (JET, NAV etc.).
In collaboration with the Finance Managers and Finance Business Partners regularly assess work processes across all functional and organisation units that influence internal controls and system utilisation.
Liaise with internal stakeholders to revise established or new work processes, manage the implementation thereof and ensure they are documented.
Establish quality control measures and tools to ensure that all work processes are implemented correctly.
Update relevant policy and procedures to reflect updated business processes.
Support Finance Manager (CFAS) on ad hoc projects and activities as required.